Frequently Asked Questions

The Nose and Sinus Institute is pleased to announce the immediate availability of Telehealth services for patients unable to meet our staff face to face.

Our staff has prepared the following information for you about this essential service.

Need assistance? Request a Telehealth Consultation


Frequently Asked Questions 

The Nose and Sinus Institute is pleased to announce the immediate availability of TELEHEALTH services to our patients.   We will try to briefly answer the most common questions about this.

What is Telehealth?    Telehealth is a ‘smartphone’ visit between a provider (physician, physician assistant, nurse practitioner) and a patient allowing the patient is able to remain at home.  The evaluation is done by videoconferencing (eg FaceTime where the provider and the patient both have iPhones, or WhatsApp in cases where the patient has a different smart phone.)

What kinds of issues are appropriate for Telehealth?      Non-life threatening issues, such as those effecting the nose, sinuses, ears, or throat, are appropriate for Telehealth. Of course, there is nothing as ideal or complete as an in person visit, but Telehealth allows evaluation and treatment in most cases.

Does insurance cover Telehealth visits?         Until yesterday, the answer would have been most likely not.  Given the current crisis, Medicare (with other insurances now following) is allowing visits to be conducted over the phone. Deductibles and coinsurances would apply as usual.

What if I am not an existing patient?    New patient visits are covered under the new rules.  Most likely, we will be able to institute medical care but will request an in person visit when circumstances permit in order to ensure completeness.

How do I schedule a Telehealth visit?  At the Nose and Sinus Institute of Boca Raton, we have a dedicated Hotline for Telehealth visits at 561-939-0000.  We will try to accommodate everyone with same day appointments.

Nathan E. Nachlas, MD

Melyssa Hancock, MD

Diana del Valle, MD

Martha Botero-Rivera, PA-C

Ana Galvan, PA-C